If you think you’ve been scammed by someone mimicking Prezzee, or your accounts or financial details have been compromised, here’s what you should do.
- Immediately contact your bank and have a hold put on your credit or debit card and have the charge disputed, and let a member of the Prezzee Customer Care know by contacting help@prezzee.com.
- If you think you’ve clicked on a malicious link but haven’t directly handed any details over, you should reset all your passwords on another device, install antivirus software, turn on spam filtering, and alert Prezzee Customer Care.
- If you suspect that someone knows your username and password, change your password immediately. If you can’t sign-in, contact Prezzee Customer Care immediately via email and we’ll help you secure your account. Please ensure you are detailed in your email and include the mobile number linked to your Prezzee Account.
- If you’re not sure whether it was us who contacted you, contact Customer Care and report what happened.